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Eastwood Consultants Limited


Founded in 2000, Eastwood has been specializing in the provision of Executive Search & General Recruitment within Greater China and Asia Regions. As a search specialist, we provide decision-makers with unparalleled resources to recruit high-performing individuals who capable of delivering immense value to an organization's growth and profitability. Over the years we have been the executive search partner of choice for Fortune 500 companies, multinational corporations, listed companies in Hong Kong and Mainland China as well as Hong Kong based enterprises. Our domain expertise covers:

  • High Fashion & Luxury
  • FMCG & Retail
  • Finance & E-Commerce
  • Manufacturing & Sourcing


  • Our goal is to be the best search firm in the Regions. We have a record of success in recruiting middle to senior management level positions located in Hong Kong, PRC and in Asia. Our edge builds on our expertise to the industries and strong business acumens. We are proud of our high standard of professionalism, continuous delivery of quality services and long term stay-close relationship with the clients.


    Bank Operation Process Improvement Lead (Circa HK$1M)
    Our Ref. No.: RR20020
    Job Post Date: 5/16/2020

    Job Description:

    Our client is a leading banking group in Hong Kong with strong presence in both HK and China. They are currently looking for high caliber candidate to lead a big team on Customer Information Support as to improve process and increase efficiency.


    • Bank customer intelligence maintenance and workflow process improvement
    • Lead teams on customer support project management
    • Stable bank, dynamic team with potential to growth

    Job Responsibilities:

    • Lead a team to manage the bank customer intelligence maintenance and workflow improvement
    • Familiar with bank customer information department including account and customer maintenance works, remittance & credit card application processing, account investigation, audit confirmation, document imaging and document retrieval works
    • Plan, deprive, implement and evaluate all departmental projects and improvement initiatives
    • Review and streamline operations flow and processes; review and revise departmental procedures and policies on a regular basis
    • Review, evaluate and assess operational risk and opportunities of the departments as to improve efficiency and growth
    • Ensure all deliverables of the department are in compliance with related policies, procedures and guidelines

    Job Requirements:

    • Bachelor degree holder in Finance, Banking, Economics or related disciplines
    • Minimum 10 years of relevant banking experience, FI background will also be considered
    • Aggressive, fast-paced, attention-to-details and react fast to market dynamic situation
    • Excellent interpersonal, communication and supervisory skills
    • Good command of written and spoken English and Chinese
    • Proficient in Microsoft Excel


    Reply Information:

    Eastwood Consultants Limited
    Suite 1201, 12/F Chinachem Leighton Plaza
    29 Leighton Road
    Causeway Bay
    Hong Kong

    Email: resume@eastwoodasia.com

    Tel: 852 2203-4021

    Please quote our reference number in your application

    Personal information is collected and used for the purposes of recruitment only. We use your personal information to contact you for the position you apply and/or for the vacancy that matches with your profile.


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